Aim

To empower staff with knowledge and confidence enabling them to provide better service leading to improved sales and returning customers and thereby ensuring that your brand lives up to its full potential.

Every client has different needs and require specific services and tailor-made solutions which I would like to discuss with you.

 

Workshops

Conducted in either individual, one on one sessions or in a team interactive workshop

  • Build brand ambassadors in your team

  • Understanding tangible product features such as the craftsmanship, the know how and the functionality

  • Understanding intangible product features such as emotional connections to the product, understanding how it makes the customer feel.

  • Service training involving store environment, welcome, storytelling, understanding customer needs, added on sales, closing of the sale and after sale services.

  • Service performance action list

 

Specialized training

A targeted workshop preparing staff for e.g. a specific activity such as an in-store event, pop-up launch or a stand at a Boutique Fair.

  • Team coaching

  • Brand and product knowledge workshop

  • Focus on recruiting new customers

 

Follow up

An evaluation of staff performance typically conducted 1-2 months after the workshop.

  • Service measures report

  • Feedback to management

  • Conduct individual staff appraisals

 

 

In addition

I also provide consultancy within:

  • Leadership coaching

  • Event planning

  • Concept/brand development

  • PR