To empower staff with knowledge and confidence enabling them to provide better service leading to improved sales and returning customers and thereby ensuring that your brand lives up to its full potential.
Every client has different needs and require specific services and tailor-made solutions which I would like to discuss with you.
Conducted in either individual, one on one sessions or in a team interactive workshop
Build brand ambassadors in your team
Understanding tangible product features such as the craftsmanship, the know how and the functionality
Understanding intangible product features such as emotional connections to the product, understanding how it makes the customer feel.
Service training involving store environment, welcome, storytelling, understanding customer needs, added on sales, closing of the sale and after sale services.
Service performance action list
A targeted workshop preparing staff for e.g. a specific activity such as an in-store event, pop-up launch or a stand at a Boutique Fair.
Brand and product knowledge workshop
Focus on recruiting new customers
An evaluation of staff performance typically conducted 1-2 months after the workshop.
Service measures report
Feedback to management
Conduct individual staff appraisals
I also provide consultancy within: